Privacy Policy

1. Information We Collect

Depending on how you use our services, we may collect the following information:

1.1 Contact Information

We may collect:

• Name
• Phone number
• WhatsApp number
• Email address
• Business name
• Company information
• Other information voluntarily provided by you

1.2 WhatsApp Messages

When you communicate with a business through WhatsApp using our platform, we may process:

• Messages sent to the business
• Messages sent by the business
• Message timestamps
• Message delivery and read status
• Media or documents voluntarily sent through WhatsApp
• Information necessary to process the conversation

1.3 Chatbot Information

Our platform may use automated chatbot technology to respond to customer messages. Information provided during a chatbot conversation may include:

• Questions and requests
• Customer preferences
• Booking or enquiry information
• Product or service requirements
• Other information voluntarily provided during the conversation

1.4 Technical Information

We may automatically collect limited technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Application usage information
• Log information
• Date and time of interactions

We collect this information where necessary to operate, secure, troubleshoot, and improve our services.

2. How We Use Your Information

We may use collected information to:

• Provide WhatsApp messaging services
• Send and receive WhatsApp messages
• Operate our chatbot
• Respond to customer enquiries
• Process customer requests
• Manage conversations
• Deliver notifications and updates
• Improve our services
• Monitor system performance
• Prevent fraud, abuse, and unauthorized access
• Maintain security
• Comply with applicable laws and regulations
• Provide technical support
• Maintain records required for business operations

We do not use personal information for purposes unrelated to providing or improving our services unless permitted or required by applicable law.

3. WhatsApp and Meta Platform

Our service may use the WhatsApp Business Platform provided by Meta Platforms, Inc. ("Meta") to send and receive WhatsApp messages.

When you communicate with a business through WhatsApp, information may be processed through Meta's services in accordance with Meta's applicable terms and policies.

We use WhatsApp and Meta services only as necessary to provide the messaging functionality of our platform.

For more information, please review Meta's applicable privacy policies and terms.

4. AI and Chatbot Processing

Our platform may use artificial intelligence and automated technologies to assist with customer conversations.

Depending on the configuration of the service, messages and information provided during a conversation may be processed by third-party AI or technology providers.

AI-generated responses are intended to assist with communication and may not always be accurate.

We do not intentionally use chatbot conversations to make decisions about individuals that would produce legal or similarly significant effects unless specifically disclosed and permitted by applicable law.

5. How We Share Information

We may share or provide access to information with trusted service providers when necessary to operate our services. These may include:

• WhatsApp/Meta
• Cloud hosting providers
• Database providers
• AI service providers
• Software and automation providers
• Analytics and security providers
• Customer relationship management systems
• Technical service providers

Service providers are given access only to information reasonably necessary to perform their services.

We may also disclose information:

• When required by law
• To comply with legal processes
• To protect our rights and property
• To prevent fraud or abuse
• To protect the security of our users and services
• In connection with a business transfer or restructuring

We do not sell personal information to third parties.

6. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain business and transaction records
• Resolve disputes
• Maintain security
• Comply with legal obligations
• Enforce our agreements

The retention period may vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we may delete or anonymize it, subject to applicable legal and operational requirements.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet-based service can guarantee complete security.

8. Customer Communications and Opt-Out

If you receive messages from a business through our platform, you may request to stop receiving communications. You may:

• Reply with an opt-out request
• Contact the business directly
• Use an unsubscribe option where provided

Businesses using our platform are responsible for obtaining appropriate customer consent and complying with applicable WhatsApp, Meta, and messaging regulations.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of certain processing
• Withdraw consent where applicable
• Object to certain processing
• Request information about how your data is used

To exercise these rights, contact us using the details provided below.

10. Data Deletion Requests

You may request deletion of personal information that we hold about you.

Please include enough information for us to identify the relevant account, phone number, or conversation. We may need to retain certain information where required by law or where reasonably necessary for legitimate business purposes.

11. Children's Privacy

Our services are not intentionally directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Cookies and Similar Technologies

Our website or application may use cookies or similar technologies to:

• Maintain website functionality
• Improve user experience
• Analyze website usage
• Maintain security
• Remember user preferences

You may be able to control cookies through your browser settings.

13. Third-Party Services

Our services may contain integrations with third-party services, including messaging, hosting, analytics, automation, AI, and payment providers. These third parties may process information according to their own privacy policies. We recommend reviewing the privacy policies of third-party services that you interact with.

14. International Data Processing

Depending on the services and technology providers we use, personal information may be processed or stored in countries other than the country in which you reside. Where required, we take reasonable measures to ensure that such processing is conducted in accordance with applicable data protection laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We recommend reviewing this page periodically for any changes.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.